At VedaMart, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.
Eligible Returns
A return or replacement may be accepted in the following situations:
The product arrived damaged.
You received an incorrect product.
The product has a manufacturing defect.
The product is significantly different from the product description.
Return Period
Please contact us within 2 days of delivery if you wish to report an eligible issue.
For damaged products, customers should contact us as soon as possible after delivery and provide clear photographs or videos of the package and product.
Non-Returnable Products
Due to hygiene, religious, and product-specific considerations, certain items may not be eligible for return, including:
Used pooja or spiritual products.
Opened Ayurveda or personal-care products.
Products damaged after delivery due to improper handling.
Customized or personalized products.
Products specifically marked as non-returnable on the product page.
Return Conditions
Returned products must generally be unused, in their original condition, and accompanied by the original packaging and relevant accessories.
VedaMart reserves the right to reject a return if the product does not meet the applicable return conditions.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed through the original payment method, subject to applicable payment-provider processing times.
Replacement
Where appropriate, VedaMart may offer a replacement instead of a refund, depending on product availability.
How to Request a Return
To request a return, please contact our customer support team with:
- Order number
- Product name
- Reason for return
- Photos/videos of the product and packaging, where applicable
- Our team will review your request and provide the next steps.
